Hanch Zarna Silk Embroidered Straight Kurti Set – Beige

• Washing: Gentle hand wash in cold water or machine wash on delicate cycle.
• Drying: Dry in shade to prevent color fading. Do not tumble dry.
• Ironing: Iron on low-to-medium heat. Avoid direct ironing on embroidery.
• Storage: Store in a cool, dry place. Dry clean heavy embellished items.

1. Order Cancellation

If you wish to cancel your order, you may do so within 24 hours of placing the order or before the order is packed/processed for shipment (whichever is earlier).

• Once the order is packed or dispatched, it cannot be cancelled
• Cancellation requests after this stage will not be eligible for a refund

Refund for Cancelled Orders

• Approved cancellations will be refunded to the original payment method
• Refunds are processed within 5–7 business days
• It may take 7–10 business days for the amount to reflect, depending on your payment provider

2. Returns & Replacements

Returns or replacements are accepted only in the following cases:

• Incorrect product received
• Product received is damaged or defective

Claim Window

• You must contact us within 48 hours of delivery
  (Requests beyond this period will not be accepted)

Mandatory Proof

To process your request, you must provide:

• Order number
• Clear description of the issue
• Unboxing video (showing sealed package opening)
• Supporting images of the product

⚠️ Important: Claims without a proper unboxing video may be rejected.

3. Return & Replacement Process

1. Email us at care@hanch.artor contact via WhatsApp
2. Share required details and proof
3. Our team will review within 2–3 business days
4. If approved:
   • We will arrange a replacement or
   • Provide return instructions

• Returns without prior approval will not be accepted
• Replacement is subject to stock availability

4. Non-Returnable Conditions

Returns/replacements will not be accepted in the following cases:

• Request raised after 48 hours of delivery
• Product used, damaged, or altered after delivery
• No unboxing video or insufficient proof
• Minor variations in color/design/finish
• Wrong product ordered by the customer
• Customized or made-to-order items

5. Refund Policy

Refunds will be processed in the following cases:

• Order cancelled within the allowed time
• Verified damaged/incorrect product
• Replacement not available
• Item becomes out of stock after order placement

Refund Method

• Prepaid orders → original payment method
• COD orders → bank transfer or store credit

Processing Time

• Refund initiated within 5–7 business days after approval

6. Shipping & Other Charges

• Shipping charges are non-refundable

• In case of failed delivery due to:

  • Customer unavailability
  • Incorrect address
  • Refusal to accept

  → Shipping and return (RTO) charges may be deducted from the refund

7. Contact Us

For any assistance, please contact:

📱 WhatsApp: +91 9727171027

We are committed to resolving issues promptly and ensuring a smooth experience.

8. Acceptance of Policy

By placing an order on HANCH, you confirm that you have read and agreed to this policy.